Shipping to Malaysia (Customs & Restrictions)
Q1 Are there restrictions on shipping to Malaysia?
Before sending your shipment, please ensure your package complies with these three Malaysian customs regulations:
Value Limit: The total value of a single parcel must not exceed RM 500 . The maximum insurance payout is 150 AUD. All declared items must accurately reflect the package contents.
Size & Weight Limits: * Maximum weight per parcel: 30kg. Maximum length of any single side: 105CM. Combined dimensions (L + W + H) must not exceed 200CM.
Prohibited Items: Ensure your package does not contain restricted goods such as batteries, alcohol, pesticides, or other hazardous materials. No liquid items allowed for shipment to East Malaysia.
Q2 How do I send my parcel?
(A) Collection Points: You may bring your package directly to the AuAsia Express Drop-off point near you.
(B) Use our Shopping Transfer service to send your online shopping products to our Melbourne warehouse. Once we receive the parcel and payment, we will transfer it to Malaysia.
(C) Request a Pickup: If you cannot drop off your package, we offer a paid pickup service. Please contact Customer Service with your name, phone number, address, and package details (quantity, weight, and dimensions) for a quote.
Freight & Billing
Q1 How is Volumetric Weight calculated?
Space on cargo aircraft is limited. To balance the costs between heavy, compact items and light, bulky items, the International Air Transport Association (IATA) uses a Volumetric Weight calculation.
Standard Formula: (Length x Width x Height）/ 5000
AuAsia Special Offer: We offer a 30% discount on volumetric weight. Your billable volumetric weight is calculated as: Volumetric Weight x 0.7
Q2 How is my final Shipping Cost determined?
Upon arrival at our facility, we weigh and measure your package. Your final Billable Weight will be whichever is higher: the Actual Weight or the Discounted Volumetric Weight.
Note: Billing accuracy is 0.01kg. Any order under 1kg will be rounded up to a 1kg minimum charge.
Packaging Guidelines
Q1 How should I pack my items?
We recommend using heavy-duty cardboard boxes or shipping-grade luggage. Please follow these tips:
Use sturdy, double-walled boxes in good condition. Avoid thin, worn, or unsealed packaging.
Avoid boxes with sensitive labels like "Chemicals," "Drugs," or "Perishable Food."
Secure both the top and bottom seams with heavy-duty packing tape. For fragile items, use multiple layers of bubble wrap and enough filler to prevent movement.
Important: If using luggage as a shipping container, please note that we cannot compensate for damage to the outer suitcase itself.
Q2 Can I pack my items at the drop off point?
Our Melbourne warehouse provides packing materials for purchase, including various box sizes, bubble wrap, and tape. Some drop-off points may offer basic materials for free; For other drop off point , please contact your local point in advance to confirm availability.
Q3 Can I ship irregularly shaped items?
We recommend avoiding irregular packaging as it is more prone to damage. If your item cannot fit in a standard box, ensure it is heavily padded with cardboard and buffers, then fully wrapped in industrial stretch film and tape.
Disclaimer: Parcels not packed in a standard cardboard box are ineligible for insurance claims or compensation for any damage incurred during transit.
Delivery & Tracking
Q1 Will I receive a tracking code?
Yes. AuAsia Express uses an advanced tracking system. You will receive a unique tracking number for every parcel, allowing you to monitor your shipment’s progress in real-time from start to finish.
Q2 How long does delivery take?
We operate weekly scheduled flights from Australia to Malaysia.
West Malaysia: 5–7 working days.
East Malaysia: 7–10 working days.
Regional Areas: May require an additional 7–14 working days.
Q3 Do I need to pick up my parcel at the airport?
No. AuAsia Express provides door-to-door delivery. Your package will be delivered directly to the recipient’s address in Malaysia.